Support Contact Information:

EcoPRO Frequently Asked Questions (FAQ's)

1. Pre-Sales Questions

1.1  How many lines per inch (LPI) can I print with EcoPRO? OR stated another way, "What is the maximum screen frequency I can print?"

1.2 For which screen printing applications is EcoPRO best suited?

1.3 What types of color processes can use EcoPRO? Spot color? Process color?

1.4 What is the difference between accuracy and registration, and what are the accuracy and registration expectations of EcoPRO?

1.5 The film is more expensive than vellum. Why can't I just print with vellum?

1.7 How long does the film last?

1.8 What is "stochastic screening"? Does EcoPRO support it?

1.9 Does EcoPRO print gray-scale?

1.10 I have been told there are two models of EcoPRO. What is the difference? What is included in the Network Upgrade kit?

1. 11 What is the memory capacity of the EcoPRO? Can I buy off-the-shelf memory? What are the memory specifications?

1.12 How is EcoPRO serviced? What is the warranty period? What is the price of a maintenace contract beyond the warranty period? Who do you call when you have problems?

2. Installation and Setup Questions

2.1 What cabling do I need to interface EcoPRO to a PC? A Mac?

2.2 What are the current firmware and software versions?

2.3 How do I upgrade my EcoPRO to the latest firmware?

2.4 How do I setup my EcoPRO on a network?

2.5 I installed a 32-bit SIMM, but my Macintosh shows only 4 MB available.

2.6 Can I connect EcoPRO to an Ethertalk network? A Localtalk network?

2.7 The network card is not comunicating; or the Ethernet interface card is hung; or the link light is always red.

2.8 The EcoPRO won't initialize at all. The LED is blank.

2.9 I am getting "Initializing 6" message, then the unit hangs.

2.10 When I close the lid, the Control Panel still reads "Cover Open".

2.11 The unit seems connected properly, but is not receiving data.

2.12 What driver do I need for Windows 3.1, 95, 98 or NT 4.0?

2.13 EcoPRO is not showing up in the Chooser on my Mac.

2.14 The driver didn't install. The printer is not responding.

2.15 What file do I need to make EcoPRO talk to a network?

2.16 Can't get Mac driver to install; or EcoPRO is not appearing in the Chooser.

 

3. Printing Postscript Files

3.1 The Cutter is turned OFF at the printer, but it is still cutting after every separation; or the Cutter is turned ON but no cutting is taking place.

3.2 I am having trouble getting the proper print results. I am experiencing one of the following:

	Getting the wrong page, or the image clips on the page.
	The custom page size function doesn't work
	I want to print separations, but I am getting only composite prints
	Composite prints look great, but separations are not coming out right.
	My print resolution does not look right
	My registration marks don't fit.
	Do I have a choice of screen frequencies or angles?

3.3 I get an "insufficient RAM error"; or I can't print as large a page as I want; or what is the page size capacity?

3.4 The page orientation is wrong.

3.5 I am not getting the resolution I expected on my output; or what is the resolution capability?

3.6 The unit freezes/crashes after it prints.

3.7 How do you get rid of a Postscript error? Once I get one, they continue to occur.

3.8 Getting "Head over Temp" message. Cannot get output.

3.9 How long does it take to print a file?

3.10 The unit is printing twice the length it should (or half the length).

3.11 I have set up parameters for all my separations, but I am getting a composite print.

3.12 How do you set screen angles? Screen frequency?

3.13 I can't get high resolution output from Corel Draw.

3.14 All kinds of errors when printing from Corel Draw.

3.15 I printed an 8 1/2 x 11" image in high res mode and got an error message.

3.16 I get a Communication error after printing the first separation.

3.17 I get an error when printing over 18 inches.

3.18 I get blank pages between separations.

3. 19 Scaling is off when using custom page sizes.

4. Print Quality Issues

4.1 The registration error is excessive.

4.2  I cleaned my thermal head carefully, but I am still getting streaks, voids, or other image artifacts on my film separations.

4.3 The thermal image head is defective.

4.4 There are lines down the image in the direction of film travel.

4.5 Lines or stripes are showing up that run across the width of the film ( in the direction of the thermal imaging head).

4.6 Lines are appearing on the right side of scanned images.

4.7 The unit makes a cutting pass, but does not cut film.

4.8 I see some jagged lines on fonts, diagonal lines, circles, etc.

4.9 The quality of fine lines is inconsistent; or the image is either not printing or is too light on one side.

 

EcoPro Support: support@oyo.com or call (713) 986-4444 and ask for Graphics Technical Support.